Q How do I get access to the DuPont
Digital Asset Management System?
A On the home page (www.digitalassets.dupont.com),
click on the "Request Access" button and complete the form. Once your request has been approved,
you will be sent an ID and password via email.
Q I haven't used the system for a
while and now I cannot login. What
do I do?
A You may need to reset your
password. To do this, click on the
"Reset Password" button and complete the form.
You will be emailed an automatically generated password.
Q How do I change my password?
A Click the “Change Password” button
and complete the form.
Q When changing my password, why
won't it accept my password?
A For security reasons, the system
requires the use of "Hard Password" rules which means you will need to use three
of the following four characters to create a new password of at least 8
characters. These rules are:
- Upper case letters
- Lower case letters
- Numeric characters
- Sign characters with the exceptions ("<", ">", "/", "\", "<", "&" and quotations)
Q I can see the file but I can't download it?
A There are different permissions in
MediaBin that allow your secure access to view files, download files, or upload
files. If you require the ability to
download files from a certain area, please go to the home page and click on the
“Help Form” button. In the form,
select “Folder Access Request” from the Type of Problem list and then specify
the exact area you need access to in the Description of Problem box. The DuPont Digital Asset Management
Support Team will review your request and submit it for approval. You will be contact via email or
phone.
Q Why can't I upload the file?
A There are different permissions in
MediaBin that allow your secure access to view files, download files, or upload
files. Only certain users are given
access to upload files into the system and they may only be uploaded to a
specific external area. In the form,
select “Folder Access Request” from the Type of Problem list and then specify
the exact area you need access to in the Description of Problem box. The DuPont Digital Asset Management
Support
Team will review your request and submit it for approval. You will be contact via email or
phone.
Q I am trying to download a file. Why isn't coming through.
A The size of the file and the type
of retrieval task play a large role in the amount of time for the file to be
processed and downloaded. If it
seems to be taking longer than it should, please contact the DuPont Digital
Asset Management Support Team for assistance.
